WHO WE ARE

Our website address is: https://soilformygarden.co.uk/

Thank you for using SOILformygarden. Please read our Terms and Conditions & Privacy Policy below, providing consent to document in order to have permission to use our services.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

1. COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

2. MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. CONTACT FORMS

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4. EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

5. HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

6. WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service.

TERMS AND CONDITIONS

OVERVIEW

This website is operated by Soil For My Garden. Throughout the site, the terms “we”, “us” and “our” refer to Soil For My Garden. Soil For My Garden offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms and Conditions carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the Terms and Conditions, then you may not use our services.

Any new features or tools which are added to the current site shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

These Terms and Conditions do not affect your statutory rights as a consumer. The consumer’s statutory rights are not excluded or limited in any way in accordance with the Sale of Goods Act 1979 (as amended)

SECTION 1 – ONLINE WEBSITE TERMS

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – ORDERING

You are deemed to have placed an order with us by ordering via our online checkout process. As part of the checkout process you will be given the opportunity to check your order and to correct any errors prior to confirming the order. If you have placed any orders with us it will be presumed you have familiarised yourself with our delivery restrictions and returns policy. Once completed, we will send you an order acknowledgement detailing the products you have ordered and the pricing to the email address you provided during the ordering process. The order is only accepted by Soil For My Garden. Upon dispatch of the ordered goods we will send you a tracking link for your delivery. We will notify you by phone or email if we cannot accept your order or if you cancel the order prior to dispatch.

We may refuse to accept an order:
Where the goods are not available
Where we cannot obtain authorisation for your payment
If there has been a pricing or description error.
If you do not meet any eligibility criteria set out in our terms and conditions

Any order amendments must be made before goods are dispatched, dispatch may be up to three working days prior to delivery. A unique amendment reference will be returned with your amendment confirmation email: this will be needed in any future correspondence or dispute. We are unable to amend any orders after dispatch.

SECTION 5 – DELIVERY

Soil For My Garden will make every effort to deliver products within three working days of receipt of your order. But if for any reason the company is unable to deliver them, we will not accept liability whether in damages or otherwise for the delay arising from any cause whatsoever. Three working days is a desired delivery period not a guaranteed one. Orders cannot be cancelled because of failed deliveries.

Delivery is deemed to be successful once the products have arrived at the address provided for delivery.

If someone is in when the products arrive, you will be asked for a signature to confirm receipt of the goods. In cases where no one is in, the delivery driver will take a photograph of the goods on site and this will act as a proof of delivery.

If a signature is provided, you should check the number and condition of bags before signing. Should there be any shortages or damages, these must be notified to Soil For My Garden by email within 24 hours of delivery.

If the goods are left unsupervised at the recipient’s address without a signature, Soil For My Garden will not accept liability for the goods. Without a signature, the delivery will only be made if the delivery driver considers the delivery point safe, the goods are not causing an obstruction to the highway, pavement or access to any other property.

Once delivered, the responsibility of the product is deemed to be the cardholder’s and any loss or damage to the product is at your own risk.

If a delivery incurs an additional shipping fee before being dispatched, we will contact you first to confirm that you still wish to proceed. If we are unable to contact you then we will have no alternative but to cancel the delivery. Any additional fees will be charged at cost.

The Company will not accept any liability for late delivery of goods and delivery time will not be the essence of the contract. The Company will not accept liability for non-delivery, where it is caused by circumstances beyond its control.

In the case of a delivery being refused or aborted at the delivery address, there will be a £50 per pallet charge plus any return charges that are incurred by the haulier.

Deliveries by the company shall be conditional upon access free from encumbrances and good roads being available to the delivery vehicle to the place of the delivery. The Company will not accept any liability for damages to property caused during the delivery. If the Company or its agent cannot gain access to a delivery address, then additional costs may be incurred. Deliveries are made by large vehicles and it is the customer’s responsibility to check our delivery section prior to order. The Company will confirm any extra charges due to non-delivery by email. In such cases where delivery, in the opinion of the company, is not possible, the Company reserves the right to cancel the order. We require email confirmation from the customer to notify us by 12 noon the day prior to dispatch if a problem has arisen and delivery cannot take place. Delivery vehicles use tail lift offloading, and it must be emphasised that the delivery vehicle must be able to park in the area where the delivery is to be made. A pallet truck is then used to manoeuvre the products off the tail lift to the kerbside delivery point.

If the delivery is unable to be completed or refused by the customer, the customer will be responsible for the delivery cost incurred by Soil For My Garden to have the goods returned.

SECTION 6 – CANCELLATION/RETURNS POLICY

The customer has the right to cancel their order, however if it has already been dispatched or if you are wanting to return this due to access conditions being unsuitable for pallet deliveries then there will be a £50 per pallet charge plus any return charges that are incurred by the haulier. If you do want to cancel, then you, the customer, will only receive the cost of the product back. The product can be returned at the customer’s own cost within 14 days. If the order is cancelled before being dispatched, there will be a £25 charge to cover the admin fee. If a delivery cannot be made on the day requested due to access issues or unforeseen circumstances we will attempt a re-delivery at your request on a specific day for a charge of £45 per pallet. If you have any queries, please contact us through our enquiry page on the website.

Cancellations will not be accepted by telephone and must be by email to lucy@soilformygarden.co.uk within 24 hours of placing the order.

Any item that arrives damaged will be collected and replaced within a reasonable period of time (we strive for next day delivery and replacement). All damages must be reported within 24 hours of delivery by email.

SECTION 7 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

Should an incorrect price be displayed, Soil For My Garden reserves the right to refuse orders.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

All prices stated include VAT at the applicable rate.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 8 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website.

These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

SECTION 9 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account/card information for all purchases made via our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please see our Returns Policy.

SECTION 10 – THIRD-PARTY LINKS

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 12 – PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy. Click here to view our Privacy Policy.

SECTION 13 – PROHIBITED USES

You are permitted to print and download extracts from this website for your own use on the following basis:

No documents or related graphics on this Website are modified in any way.
No graphics on the Website are used separately from accompanying text.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us. For the purpose of these terms and conditions, any use of extracts from this Website is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy and download or printed extracts from this Website. No part of this Website may be reproduced or stored without our prior written permission.

Any rights not expressly granted in these terms are reserved.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

While we endeavor to ensure the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material, or to the products and prices described in it at any time without notice.

In no case shall Soil For My Garden, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licencors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend and hold Soil For My Garden and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 – SEVERABILITY

In the event that any provision of these Terms and Conditions are determined to be unlawful, void or unenforceable. Such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

SECTION 19 – GOVERNING LAW

These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for those outside the United Kingdom. It is prohibited for those to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and are responsible for compliance with local laws.

SECTION 20 – CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

SECTION 21 – SERVICE ACCESS

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time for any period. Access to this Website may be suspended without notice temporarily in the case of system failure, maintenance or repair or for reasons beyond our control.

SECTION 22 – MISCELLANEOUS

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999

SECTION 23 – CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to lucy@soilformygarden.co.uk