How will my order be delivered?

Our products are sold in bulk bags, delivered on a pallet lowered from a lorry using a tail lift (see diagram). It is only possible to move the pallet on a firm, level surface.

Important Delivery Information

Length & Height.

Our vehicles are approx. 6.6m in length. Please make sure there is sufficient room.

Inclines.

We cannot deliver on slopes or inclines.

Ideal Delivery Conditions.

We need to deliver on solid flat surfaces to enable safe operation of the pallet truck.

Width.

Our vehicles are approx. 2.7m in width. Please make sure there is sufficient height clearance.

Delivery Surfaces.

We cannot deliver on grass, gravel or uneven surfaces.

Packaging & Pallet.

​Disposal of the pallet and packaging is the responsibility
​of the recipient.

Some Delivery FAQs

What are your delivery locations?

We deliver across mainland England. For addresses in Scotland, Wales and the Isle of Wight, please contact us for a delivery price.

What is your typical delivery period?

Our standard delivery takes 3 working days. Deliveries are made Monday to Friday.

How will my order be delivered?

Our products are sold in bulk bags, delivered on a pallet lowered from a lorry using a tail lift. It is only possible to move the pallet on a firm, level surface.

Do I need to be at home when my order arrives?

No. If no one is at your property when delivery is made, the delivery driver will take a photograph of the goods on site which will act as proof of delivery.

Delivery Considerations:

  • You need to ensure the approach road to your property is wide enough for the lorry. Normal delivery vehicles are 2.55m wide.
  • We cannot deliver on a slope.
  • Deliveries are kerbside. Trolleys used to move the pallets are designed for hard surfaces such as concrete, tarmac or block paving. They cannot be used on gravel, soil or grass.
  • It is at the delivery driver's discretion whether the conditions at your property are safe and suitable for delivery.
  • If delivery can't be completed, you will be responsible for the delivery cost incurred. Please see our T&C's
  • If you have any questions or concerns about delivery, please contact us before placing your order - 01322 918880.